![]() ![]() If you don’t know your old card information please send an email to It will then ask you for your current card information on your account for security reasons. To change your PIN you will login to the app or website and select the ‘Reset Pin’ button on the first page. The app will save recent license plate numbers you’ve used before too! Login and select ‘Vehicles’ from the side menu. HOW DO I ADD ANOTHER LICENSE PLATE NUMBER TO MY ACCOUNT? To delete a card, select ‘Payment’ from the side menu and choose the card you wish to remove, then ‘Delete Card’. Enter your new card information and check the ‘Save payment info’ if you wish to save this card for future use. Login and select ‘Payment’ from the side menu. You can start additional parking sessions by clicking ‘New Session’ in the side menu. Use the checkboxes to enable/disable the reminders. Login to your account and click ‘Options’. Click ‘Parker History’ in the side menu and you’ll be able to view previous parking sessions and access receipts. To view your parking history you can use the app or website. HOW DO I VIEW MY PARKING HISTORY/GET RECEIPTS? If you can’t extend your time it could be because you have already reached the maximum stay allowed set by the parking operator. When using the application, you will know your parking session has successfully started once you see the countdown timer on the screen. HOW DO I KNOW MY PARKING SESSION HAS STARTED? Please note: wallet availability and offers vary based on location. ![]() You will have the option to load the wallet during the payment selection step. To fund a wallet, you must initiate your first parking session. The menu button is the icon with the three white lines in the left-hand corner of the screen. ![]() For your convenience, all of Downtown Macon has the same zone number of 4780. You can find the zone number located on signage on the lot or on decals on the meter. The zone number is required to start your parking session and identifies where you are parked. WHAT IS THE ZONE NUMBER/HOW DO I FIND IT? The meters don’t sync with our system, but the parking enforcers will see your mobile payment on their handheld device. WHY DOESN’T THE METER CHANGE/HOW DOES ENFORCEMENT KNOW I PAID? When using mobile pay web, modern browsers such as Chrome, FireFox and Safari are the most compatible. We highly recommend using Apple or Android for downloading the application. WHAT DEVICES AND BROWSERS SUPPORT PASSPORT THE BEST? Once registered, you only need to park, click on the PassportParking app on your Smartphone, as your account information is already stored, enter the zone number of 4780, select how long you wish to park for, confirm and you will be done! Please note: your wireless carrier’s message and data rates may apply. HOW DO I USE PASSPORT/HOW DO I PAY WITH MY PHONE?ĭownload the PassportParking app from the App Store or Google Play. Friday through 11:00 p.m.Please find our Frequently Asked Questions below: The app allows drivers to access their receipts and parking history.Parkers can extend their parking session up until the maximum time allotted in the designated zone. ![]() Parkers will receive a text alert or in-app reminder minutes before their parking session ends.Passport offers a contactless payment method for parkers, they can avoid standing in harsh weather conditions when paying for parking.Drivers can download the free app and create an account with their payment information.A $.30 transaction fee will be charged to the parker for each parking session. This technology allows parkers to pay by credit card through the Passport app on any iPhone or Android device. Passport offers a contactless payment method for parkers who choose to park on campus in pay-to-park zones. Please note that most parking meters have been removed and now require the Passport app to pay for parking. ![]()
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